Kay Kendall Biography for Women’s leadership Radio

Kay Kendall is the co-author of Leading the Malcolm Baldrige Way and principle with Baldrige Coach. spent more than 20 years as a quality executive leading large-scale Kay Kendall Biographychange initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Six Sigma Master Black Belt. She also has extensive experience using the Baldrige Criteria, Lean, Balanced Scorecards, Hoshin Kanri, and benchmarking to deliver results.
From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years.  She continues to serve as an Alumni for the program.  She has been a facilitator of the national training for examiners since 1998.

Examiner & Judge: Kay Kendall Biography

She served as a Judge for the California Award for Performance Excellence in 2001 and 2002 and completed another 3-year term in 2008.  She served seven years as a Judge for the (former) Robert W. Carey Program, the Baldrige-based program for the Veterans Affairs.  She was a Master Examiner and Team Leader for the AHCA/NCL Quality Award from 2011 – 2015.  In 2012, she completed her sixth year as President and Chair of Partners in Performance Excellence, the Baldrige-based program serving Massachusetts New York, and Connecticut, and transitioned to the Board of Overseers. She has served as a Judge for the Program since 2013. In 2012, she completed her seventh year as a National Director on the Board of The Alliance, the consortium of Baldrige-based State and Local Programs.

Kay is a Senior Member in the American Society for Quality (ASQ) and an ASQ Certified Quality Manager/Organizational Excellence.  She has served as an editor on the ASQ Quality Press Review Board since 2002.  She completed her third two-year term as a National Director for the ASQ Board in 2011, where she also chaired the Public Policy Advisory Council and the Research Committee.  She is a frequent, invited speaker at quality-related conferences.


Education: Kay Kendall Biography

Kay holds a Bachelor of Science degree from Purdue University with a major in microbiology and an MBA from the University of Arizona Eller School of Business.